AI is revolutionizing healthcare at just the right moment. The industry produces a significant share of global data—about 30%, with an expected growth rate of 36% annually through 2025. This data is a goldmine for AI, especially with more consumers willing to share their health information.
Until recently, healthcare faced challenges in adopting AI, mainly due to privacy concerns and difficulties in making sense of unstructured data. However, the rapid progress in generative AI now allows previously overlooked data sources, like call transcripts, to be utilized. This opens up new possibilities for understanding consumer behavior and delivering highly personalized care experiences. AI is no longer just for efficiency; it’s a powerful tool for creating tailored healthcare journeys at an unprecedented scale.